To ensure a smooth travel experience, please familiarize yourself with our reservation and check-in policies:

1. Reservation Timing: Bookings should be made at least 48 hours in advance for guaranteed seating.

2. Payment Options: When departing from Orlando, payments can be made in cash or with a credit/debit card. Other locations accept cash only.

3. Reservation Changes/Cancellations: If you no longer wish to travel, kindly contact us to cancel your reservation.

4. Unpaid Reservations: Reservations without payment are not guaranteed.

Check-in Policies

Before your journey, note the following check-in guidelines to avoid any inconveniences:

1. Check-In Time vs. Departure Time: Departure times listed are not check-in times. Be checked-in, with luggage stored and seated, before departure.

2. Required Documents: Passengers with credit card bookings must present valid government-issued photo ID upon check-in.

3. Child Travelers: Children over 15 traveling alone must provide valid ID or a birth certificate to validate their age.

4. Check-In Procedures: Check-in times vary based on departure location; please ensure you are aware of specific details.

Cancellation and Refund Policies

Be aware of our cancellation and refund rules:

1. Cancellation Timeframe: No changes, cancellations, or refunds within 24 hours of departure time.

2. Missed Trips: Missed or unused trips are non-refundable; request cancellations ahead to avoid inconvenience.

3. Changes Accepted: Changes are permitted when requested at least 24 hours before departure.

4. Credit Use: Any credits left on file must be used within 30 days from the initial departure date.

5. Refund Fee: A $2 fee per passenger per one-way trip will be charged for refund requests.

Good Service Policies

We prioritize your satisfaction and safety with elite drivers and well-maintained vehicles. Share feedback or suggestions; we value your input.

Travel Policies and Restrictions

Please be aware of our travel policies to ensure a smooth journey:

1. Estimates Only: Pickup and arrival times are estimates and not guaranteed due to various conditions.

2. Delayed Services: Delays caused by breakdowns, road, traffic, weather, or other conditions may occur.

3. Denial of Service: We reserve the right to deny service to individuals disrupting our operations.

4. Luggage Policies: Follow luggage limitations, carry-on rules, and notify us of valuable items.

Parking Policies

Parking fees may apply at specific locations; please check guidelines to avoid any parking-related issues.

Travel with Merinor Express and enjoy a delightful and hassle-free experience. We value your patronage and look forward to serving you!

Prohibited Items

Prohibited Items not allowed in checked bags or carry-ons: